“The rail passenger experience”

The terms of the inquiry are limited, in that it won’t look at the process for claiming compensation for a delay or cancellation. The committee says it will look at this separately later on – I’ll watch out for those further developments and make sure that the many relevant stories I’ve heard from Brighton rail passengers are included.

In the meantime, there’s plenty that should be of interest to rail users in the current inquiry, such as the quality of information provided to passengers, issues around ticketing, including overcoming obstacles to part-time season tickets.

The full terms of inquiry, including details of how to send a submission can be found here. Please note that the deadline for submissions is just next week, on Wednesday 25th May.

As this issue comes up so regularly in correspondence from constituents I’ll certainly make a submission. I urge you to do likewise, even if it’s just something brief, because it’s important that the committee should get the full picture of the rail travel that people experience from Brighton.

The rail companies that serve Brighton performed dismally in the Which? train satisfaction survey for 2016 and we can’t let them get away with that. While the Transport Committee inquiry is far from a solution to the huge problems with our rail services, it’s important that we don’t let matters drop, and we keep speaking out about why there’s such a pressing need for change.

 

PICTURED: Caroline with signatures gathered from Brighton rail passengers for her 2013 petition to the House of Commons, which called for improvements to rail services.

 

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